Dec 26, 2022
What We Cover In This Episode:
- How to identify utilization within your studio
to get a good pulse on the culture of your in-studio community
[1:43]
- The way to get a read on energy and engagement
levels inside your studio [5:35]
- Cherise’s thoughts on using post-class member
conversation check-ins and staff check-ins to keep a pulse on your
studio community [7:06]
- Tips for combating the negative trends that may
occur within your studio [9:32]
- What to do about toxic clients and how to have
an open dialogue with them [12:25]
- Strategies for rewarding your studio that's always striving to trend positive [16:58]
Quotes:
“There are far too many studio owners that when I say “what is your utilization”, they don’t know. You’ve got to know when it’s high, and you’ve got to know when it’s low. Knowing those trends allows you to make decisions on what else you need to be doing during that time of year.” [Cherise, 4:51]
“People would walk in the door, stand in line, no one was talking and the trainers weren’t talking to the clients. It was sad, and it was really hard to watch. If you are attentive and actually honing in on the energy level, you are going to see what's happening.” [Cherise, 6:15]
“You have to be ok [with] saying
this is a place of support and positivity, and we have clients and
staff who are not feeling that when you are here.” [Cherise,
15:35]
LINKS:
fitDEGREE’s Business Portal
https://calendly.com/fitdegree/support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.instagram.com/fitdegree_nick/
https://www.instagram.com/megan_fitdegree/
https://www.instagram.com/whycoachingandconsulting/