Dec 29, 2021
What We Cover In This Episode:
- Retention focal points to pay attention to as a business owner,
and what is the biggest report to focus on when doing this
[2:30]
- Why expiring memberships need to be watched closely [5:23]
- How to handle past due bills when the situation arises
[6:45]
- The importance of checking unpaid registrations [9:27]
- Class pack reporting, and why offering this option to clients shouldn’t be underestimated [13:16]
Quotes:
“Looking at these membership cancellation reports is super important to identify if there are trends happening with your members.“ [3:35]
“Pull expiring membership reports consistently, to do your due diligence as a business owner.” [5:57]
“You would be surprised how many owners allow their members to continue to take classes when they have past due bills.” [7:00]
“There are people that are going to be repeat offenders and consistently register and have unpaid bills and it is okay as a business owner to sit down and have a heart-to-heart conversation with these individuals.” [10:43]
“I don’t want to undervalue the fact that class packs serve a very important purpose as well for your business.” [13:41]
LINKS: