Jul 13, 2023
What We Cover In This Episode:
- The cost efficiency that can be realized by using LoopSpark versus hiring a new team member to perform specific tasks [4:19]
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How to use LoopSpark to start getting your time back so that you can focus on building your business, instead of just maintaining it [8:32]
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The ways that their dashboard capabilities can help with scalability and error reduction at the same time [12:14]
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John’s thoughts analyzing the data and having very specific conversations with clients, or offers for them, to reduce churn and improve retention [16:15]
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Tips for moving the conversation with a client from a selling one to consulting one, backed with that client’s data [18:22]
Quotes:
“When we look at just the customer experience in general, of getting first class feedback of how they felt and getting them booked for their second if their first class was potentially 5 days ago, that’s really not good use of the individual’s time. We don't want to be the tool that replaces your need for a staff member, we can be, but that is a cost that you’re looking at that comes also at the expense of poor customer service.” [John, 5:28]
“[Considering] the number of hours you need to really have a solid customer journey, customer experience or engagement with your customers, I think that when you look at a tool like LoopSpark you really need to see it as an asset, not a liability.” [John, 7:30]
“Let data dictate what conversation should be had with each person, even if it is just a blanket email that gets sent to everybody, and just inject something personal based on who you are and what opportunity we want to provide for you.” [John, 18:28]
LINKS:
LoopSpark’s Website (fitDEGREE Customers Get One Free Month)!
fitDEGREE’s Business Portal
https://calendly.com/fitdegree/support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.fitdegree.com/blog
https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q