Oct 10, 2024
What We Cover In This Episode:
How exceptional services involves creating a welcoming environment for everyone who walks through your doors [1:30]
The critical role that consistency plays in having a positive experience [2:20]
What active listening will allow you to give your members [3:10]
Some of the ways in which delivering an exceptional experience will help the studio convert and retain members [7:01]
A reminder that first impressions really do matter [8:15]
A look at personalization and the process of discovering your client’s goal [9:55]
How to be proactive and anticipating your clients’ needs before they even ask [14:07]
Utilizing ChatGPT in the process of improving the service you deliver [15:58]
Tips for creating opportunities for members to make connections outside of the classroom [17:27]
Thoughts on soliciting feedback
and adding value in this process [32:02]
Quotes:
“We’re not saying these things are easy, but it’s pretty simple.
Someone comes through the door, you have the same process every
single time, and you’re tweaking that process to make it better and
better.” [Nick, 2:46]
“If it didn’t correlate to added revenue to the studio, I would say move onto something more important, but delivering an exceptional experience is going to lead to more conversions off of your intro offers and retain those members long-term.” [Nick, 7:19]
“This idea that the instructor gets to do what they feel like? No, they’re representing your brand and there should be a consistent process every time.” [Nick,
“Your instructor should be delivering a very similar experience before and after class and making sure that the things that happen in class are on Brand whether they have their nuances or tweaks that people love about them, that is great, there are a few key moments in the class to be really their authentic selves.” [13:01]
LINKS:
Register Now for the fitDEGREE Owners Summit Happening October 15th, 16th & 17th in Atlanta, GA!
Learn More About Our Partners & Get Exclusive Offers
Visit the fitDEGREE Knowledge Base
Send Megan Your Playlist or Discuss the Podcast Here!
fitDEGREE’s Business Portal
https://calendly.com/fitdegree-support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.fitdegree.com/blog
https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q
https://www.tiktok.com/@megan_fitdegree