May 4, 2022
What We Cover In This Episode:
- What we need to do with our staff
before we start giving feedback
[1:57]
- Why feedback is often viewed as negative
[3:30]
- Different ways that you can provide feedback to
staff members [6:18]
- How to provide more impactful feedback to our
staff members [8:25]
- What to do to encourage your team members to
provide feedback to you as a studio owner and operator
[11:46]
- Why feedback is so essential for a healthy business [15:24]
Quotes:
“Be sure that you have set yourself up for success with proper training, and then feedback can be given and will be better relieved by your staff.” [Cherise, 2:58]
“As business owners, especially in our industry, we’ve often opened our gym or our yoga studio because we are very passionate about our craft, but that doesn’t mean that we’ve learned the skills to manage our business, manage our team, or train our team.” [Cherise, 3:59]
“I always encourage my clients to shift their perspective to see feedback as a powerful tool for empowering their staff.” [Cherise, 4:49]
“You have to be comfortable in your approach, because if you’re not comfortable in your approach, that is going to carry over to how the feedback is received.” [Cherise, 6:37]
“We have to see a pulse on what types of feedback are going to be most impactful for each of our staff.” [Cherise, 7:50]
“When you are onboarding a new staff member, it could be a part of the staff member questionnaire, to ask how they best receive feedback. I think that is such a valuable piece to take away from within this conversation.” [Cherise, 11:09]
“When we invest time into our team and community it is more often than not going to be a direct correlation to the success of our business as a whole.” [Cherise, 16:14]
LINKS:
https://www.facebook.com/groups/fitDEGREE
https://calendly.com/fitDEGREE