Nov 24, 2021
What We Cover In This Episode:
- Where to find the cancellation policies within the fitDEGREE
admin [1:36]
- Why it’s important to know your business model before setting
cancellation policies [2:43]
- The need for different types of cancellation policies, and not
just a blanket policy for all [3:58]
- Breaking down the terms within the cancellation policies of
fitDEGREE, starting with a limited item fee [7:43]
- How to apply the unlimited use item fee to cancellations
[9:50]
- The “no call, no show” fee [10:48]
- How that the automatic refund works [12:01]
- A look at the “no refund and contact studio for refund” option
[14:25]
- The way to disable the ability to cancel from the fitDEGREE app [15:37]
Quotes:
“Tell me what you have going on in your studio and tell me what your business model is, because a lot of the times, late cancellation and no call-no shows are a part of the business model.” [Nick, 2:58]
“When we see these small group environments where 8 to 10 people can come, we need to make sure that people are respecting the rules of the studio, and where they are giving proper notice that they can’t come.” [Nick, 3:32]
“What is best for your business and business model? I think of these cancellation policies as somewhat of a culture setter, or a culture reminder for your clients.” [Nick, 18:46]
“I strongly encourage people when they are making the switch to fitDEGREE, that if you are making changes at your studio, now would be a great time to revisit this and do it all at once.” [Nick, 19:11]
LINKS: