Nov 30, 2022
What We Cover In This
Episode:
- Why retention is one of the key metrics you
should be tracking for any business with a service
[2:29]
- Nicks shares three jaw dropping stats on
retention to be aware of [3:57]
- The ways that reports within fitDEGREE on new
clients and returning clients can help with your retention
[6:42]
- Utilizing the check-ins reports in fitDEGREE
[8:25]
- A look at the routine breakers report and what
it can tell you [9:00]
- Creative ways to get your staff to assist with
retention [11:02]
Quotes:
“If you don’t have good retention, you are not going to have a sustainable business, so you must be tracking this to ensure that you remain on a positive trend.” [Megan, 0:47]
“We count a client as alive as long as they’re coming within 20 days of each visit. Once they don’t come to your studio within 21 days, we count that as a death within fitDEGREE.” [Nick, 7:33]
“If you go into your reports and
you go into clients, and then you go into routine breakers, this
report was literally built to maintain retention. Someone shows up
on this report if they come three weeks in a row, and they’ve come
at least twice per week three weeks in a row.” [Nick, 9:02]
LINKS:
fitDEGREE’s Business Portal
https://calendly.com/fitdegree/support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.instagram.com/fitdegree_nick/
https://www.instagram.com/megan_fitdegree/