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fitSpot Guru

Dec 29, 2021

What We Cover In This Episode:

  • Retention focal points to pay attention to as a business owner, and what is the biggest report to focus on when doing this [2:30]

  • Why expiring memberships need to be watched closely [5:23]

  • How to handle past due bills when the situation arises [6:45]

  • The importance of checking unpaid...


Dec 22, 2021

What We Cover In This Episode:

  • What to consider on reporting of intro offers, purchased and expiring [3:35]

  • Tips for if you’re looking to adjust your intro offer or pivoting your business model [5:04]

  • How to identify conversion data within the fitDEGREE system [6:31]

  • The difference between most sold versus most...


Dec 15, 2021

What We Cover In This Episode:

  • Automatic refunds from the admins and client experience, and what happens if you don’t automatically refund the client [2:18]

  • How to mark as compensated, without using auto-refund [3:54]

  • Tips for noting clients’ accounts that some type of refund other than auto-refund has been...


Dec 8, 2021

What We Cover In This Episode:

  • What the main registrables are within fitDEGREE [1:02]

  • The pricing options available for the different registrables within fitDEGREE and how this will impact your business model [2:13]

  • The importance of defining your pricing model and business model before you utilize the registrables...


Dec 1, 2021

What We Cover In This Episode:

  • The studio owners experience with cancellations and refunds [2:19]

  • What to realize about refunds, auto refund and/or compensation with a non-auto refund [4:07]

  • The timelines for voiding a cancellation charge within the app [6:40]

  • What a cancellation will look like from a client’s...